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A revised offer is a new price sent after testing when an iPhone's condition, lock status or configuration differs from the answers given in the quote, and the seller can accept it for payment or decline it for a free return of the phone. The revised offer email states each difference found, such as an undeclared cracked back or a carrier lock. Accepting leads to payment 1–2 business days later by PayPal, Zelle or bank transfer. Declining returns the phone at no cost. Accurate quote answers avoid a revision. How to Sell iPhone Online in Six Steps shows where the revised offer fits.
- When it happens: after testing, within 1–2 business days of arrival.
- What it states: each difference between the quote and the phone.
- Accept: payment sent 1–2 business days later.
- Decline: the phone is returned free.
Why would an offer be revised?
An offer is revised for 1 or more of 8 common reasons. The table lists them.
| Reason | Example |
|---|---|
| Different model or storage | Quoted as 256GB, phone is 128GB |
| Carrier lock not declared | Quoted as unlocked, phone is locked to AT&T |
| Device balance not declared | IMEI shows an unpaid balance flag |
| Cracked screen not declared | Hairline crack found under a screen protector |
| Cracked back not declared | Crack across the camera area |
| Lower cosmetic grade | Quoted as Like New, graded Good |
| Function fault | Face ID, camera, speaker or port fault |
| Battery or parts | Battery Service message or an unknown part |
A phone reported lost or stolen does not receive a revised offer, because it is not bought. How iPhone Buyback Testing Works: Every Check Explained lists every test.
Can I decline a revised offer?
A revised offer can be declined. Declining is done by replying through the link or instructions in the revised offer email. The phone is then packed and shipped back to the address on the quote. No fee is charged for testing, return shipping or declining. The table compares the 2 choices.
| Choice | What happens next | Timing |
|---|---|---|
| Accept | Payment of the revised amount | Sent 1–2 business days after acceptance |
| Decline | Free return of the phone | Shipped back with tracking |
Is the return free?
The return is free when a revised offer is declined. The phone is returned with a tracked shipment to the address on the quote, in the same state it arrived, erased if it arrived erased. Confirm the return address in the quote before shipping, because returns go to that address.
Can I ask questions about a revised offer?
Questions about a revised offer can be sent to support before accepting or declining. Include the quote number. Support is available Monday to Friday, 9am to 5pm ET, at sales@sellusediphone.com. Ask for the specific difference, such as which camera failed or where the crack is, when the email does not make it clear. Contact Us About How to Sell iPhone lists every contact option.
How do I avoid a revised offer?
Avoid a revised offer with 7 checks before requesting a quote:
- Read the model and storage in Settings > General > About.
- Read the Carrier Lock line in the same screen.
- Check the carrier account for any device balance.
- Remove the case and screen protector, and inspect the screen and back in bright light.
- Check Battery Health for a Service message.
- Test Face ID or Touch ID, cameras, speakers, microphones, buttons and charging.
- Choose the cosmetic grade honestly, picking the lower grade when unsure.
iPhone Condition Grades When You Sell: Like New to Damaged explains how to choose a grade.
What does the revised offer email include?
The revised offer email includes 4 items: the original quoted amount, the revised amount, each difference found during testing and photos where they help show the issue, such as a crack on the back glass. It also explains how to accept or decline. Read each listed difference and compare it with the phone's condition before shipping.
What if I disagree with the grade?
When the seller disagrees with a grade, reply with the quote number and a description of the disagreement, along with photos taken before shipping. Support reviews the inspection notes. If the disagreement remains, declining the revised offer returns the phone free, and the seller can sell it elsewhere. Photos taken before packing are the strongest evidence of condition at shipping.
What if the phone was damaged in shipping?
A phone damaged in transit is graded on its arrival condition, and the revised offer reflects the damage. Contact support with the quote number and the photos taken before packing. Packing the phone with padding on all sides so it cannot move reduces the risk of transit damage. Is My iPhone Insured in Shipping When I Sell It? explains shipping protection.
What if Activation Lock is still on?
A phone that arrives with Activation Lock on is not given a revised offer right away. The seller is contacted to remove the phone at icloud.com/find with Remove This Device, which works while the phone is at the buyback. Testing continues once the lock is removed. If the seller cannot remove it, the phone is returned. How to Turn Off Find My iPhone Before Selling explains the removal.
Does a revised offer change the payment method?
A revised offer does not change the payment method chosen in the quote. Payment goes by the same PayPal, Zelle or bank transfer details after acceptance. Update the payment details with support before accepting if they have changed. How You Get Paid When You Sell Your iPhone: PayPal, Zelle or Bank compares methods.
How common are revised offers?
Revised offers happen when quote answers and the tested phone differ, and the most common differences are cosmetic grade, an undeclared cracked back and carrier lock status. Sellers who check the phone carefully before quoting usually receive the quoted amount. No published industry figure measures how often revisions occur.
Is a revised offer the same as a counteroffer?
A revised offer is based on the tested condition, not on negotiation. The new amount is the price the quote form would show for the tested answers, adjusted for the specific faults found. It differs from a private-sale counteroffer, where a buyer proposes any price. Declining a revised offer is always available.
Do revised offers apply to bulk sales?
In bulk sales, each phone is tested and compared with its own line in the quote. Phones that match are paid as quoted, and phones that differ receive individual revised amounts. Bulk sellers can accept or decline at the phone level. Sell iPhones in Bulk explains bulk quotes.
How quickly should I respond to a revised offer?
Respond to a revised offer as soon as practical, because payment or return starts only after a response. The revised offer email states how to respond and any response window. Check the inbox and spam folder after the tracking page shows "tested" on the tracking page.
Which differences cause the largest revisions?
Differences affect the revised amount by different degrees. The table groups them from largest to smallest typical effect.
| Typical effect | Differences |
|---|---|
| Largest | Wrong model, phone does not power on, logic board or cellular fault |
| Large | Undeclared cracked screen, Face ID fault, device balance |
| Medium | Undeclared cracked back, carrier lock, camera fault |
| Smaller | One cosmetic grade lower, battery Service message, speaker fault |
The exact amounts depend on the model and storage, because faults cost different amounts to repair on different models.
Can I fix the issue and resend the phone?
A seller who declines a revised offer can fix the issue after the free return, such as unlocking the phone or paying off a balance, and then request a new quote. The new quote uses the phone's updated condition and current prices. A new prepaid label comes with the new quote.
Does a revised offer affect future sales?
A revised offer does not affect future sales. Each quote is priced on its own phone and answers. Sellers who sell again simply request a new quote for the next device.
What should I keep while a revised offer is pending?
Keep 3 items while a revised offer is pending: the quote confirmation email, the revised offer email and the photos taken before shipping. These records support any question to support and confirm the amounts if the seller accepts.
How does a revised offer compare with a trade-in adjustment?
Carrier and Apple trade-in programs also adjust credit when a phone's condition differs from what was declared, under each program's own terms. A cash buyback's revised offer gives the choice of accepting the new amount or getting the phone back free. Sell Your iPhone or Trade It In? Cash vs Carrier Credit compares the routes.
What happens to my data during a return?
A phone returned after a declined revised offer comes back in the state it arrived. A phone that arrived erased stays erased. Set it up again with Quick Start or a backup, or keep it ready for another sale.
Does a revised offer extend the quote validity?
A revised offer replaces the original quote for that phone once testing is complete, so the 14-day validity no longer applies to it. The 14-day window matters only for shipping the phone after the original quote. A phone shipped after the window is priced at current rates during testing, which can also produce a different amount.
What if I accepted a revised offer by mistake?
Contact support right away with the quote number if a revised offer was accepted by mistake. Payment is sent 1–2 business days after acceptance, so early contact gives the most room to resolve it.
Can I see the inspection result before deciding?
The inspection result appears in the revised offer email and on the tracking page under the quote number. It lists each difference and, where useful, includes photos. Compare it with the photos taken before shipping. When the description matches the phone, accepting is usually simplest. When it does not, ask support for detail before deciding.
Is a revised offer final?
A revised offer is the buyback's price for the tested phone, and the seller's choice is final once made.
Does a revised offer cost anything?
A revised offer costs nothing to receive, accept or decline. Testing and the free return are included in the service.
Frequently asked questions about revised offers
What is a revised offer when selling an iPhone?
A revised offer is a new price sent after testing when the iPhone's condition, lock status or configuration differs from the quote answers. The email lists each difference found, such as an undeclared crack or a carrier lock. The seller can accept it for payment or decline it for a free return of the phone.
Can I say no to a revised offer?
A revised offer can be declined, and declining returns the phone free with tracking to the address on the quote. No fee is charged for testing, return shipping or declining. The phone comes back in the condition it arrived, and the seller is free to sell it elsewhere. A free quote with these details shows the exact offer, which stays valid for 14 days.
Why did my iPhone offer go down?
An iPhone offer goes down when testing finds a difference from the quote, such as a lower cosmetic grade, an undeclared cracked screen or back, a carrier lock, a device balance, a battery Service message or a function fault. The revised offer email states the specific reason for each change.
Is return shipping free if I decline a revised offer?
Return shipping is free when a revised offer is declined. The phone is shipped back with tracking to the address on the quote. Confirm the return address before shipping the phone, because returns go to the address given in the quote form. Testing within 1–2 business days of arrival confirms the result before any payment is sent.
How do I avoid getting a revised offer?
Check the model, storage, carrier lock, device balance and Battery Health in Settings and the carrier account, inspect the screen and back without the case in bright light, test every function and choose the lower cosmetic grade when unsure. Answers that match the phone keep the paid amount equal to the quote.
Sources and references
- Federal Trade Commission (FTC): consumer guidance on selling used electronics.
- Apple Support: find the model number, storage and serial number of your iPhone.
- Apple Support: iPhone parts and service history.