SellUsediPhoneFast · Safe · Simple
Track an iPhone sale on the tracking page by entering the quote reference, which starts with SUI- and appears in the confirmation email, and the email address used for the quote. The tracker shows 6 steps: Quote created, Ship your device, Received, Inspection, Offer confirmed and Paid. An email arrives at each key change, including the shipping label, the arrival, the inspection result and the payment. The tracker also links to the carrier's package tracking once the label is created. A free account shows every sale in one dashboard.
- Reference format: SUI- followed by a date and a 5-character code, such as SUI-261102-A1B2C.
- Where to find it: the confirmation email sent right after the quote is accepted.
- Steps shown: quote, ship, received, inspection, offer confirmed, paid.
- Package tracking: a "Track package" link appears once the label exists.
Where do I find my quote number?
The quote number, called the quote reference, appears in 3 places:
| Place | What to look for |
|---|---|
| Confirmation email | The reference starting with SUI-, sent right after the quote is accepted |
| Shipping label email | The same reference in the subject line |
| Account dashboard | Every quote listed with its reference, for sellers with a free account |
Search the inbox for "SUI-" when the email is hard to find, and check the spam or promotions folder. Multi-device quotes use a batch reference that starts with SUI-B.
Which emails will I receive?
Seven emails cover the life of a sale. The table lists each with the step it confirms.
| When it arrives | |
|---|---|
| Quote confirmation | Right after the quote is accepted |
| "Your shipping label for" the reference | When the free prepaid label is ready |
| "We received your" device | When the package is logged on arrival |
| "Your device passed inspection" | When testing matches the quote |
| "Revised offer for your" device | Only when testing finds a difference |
| "Payment sent for" the reference | When payment goes out |
| "Your quote was cancelled" | Only if the sale is cancelled |
Add the sales@sellusediphone.com address to contacts so these emails reach the inbox.
How do I track the package?
Track the package in 2 ways: with the "Track package" link on the tracking page, which opens the carrier's tracking for the label, or by entering the tracking number on the carrier's website. The carrier's tracking shows acceptance at drop-off, transit scans and delivery. Most packages arrive within 2–5 business days by ground. Keep the drop-off receipt until payment arrives. Is My iPhone Insured in Shipping When I Sell It? explains what happens if a package is lost.
What does each status mean?
Each status on the tracker describes one stage of the sale. The table explains them.
| Status | Meaning | What to do |
|---|---|---|
| Quote created | The offer is saved | Wait for the label email |
| Ship your device | The label is ready | Erase, pack and drop off within 14 days |
| Received | The phone arrived | Nothing; inspection follows |
| Inspection | Technicians are testing the phone | Watch for the inspection email |
| Offer confirmed | The final price is set | Respond if a revised offer was sent |
| Paid | Payment has been sent | Check the PayPal, Zelle or bank account |
Inspection is completed within 1–2 business days of arrival, and payment is sent 1–2 business days after testing.
How do I respond to a revised offer on the tracker?
A revised offer appears on the tracker with 2 buttons: Accept, and Decline and return my device. The tracker also shows the estimated offer, the final offer and the reason the offer changed. Accepting moves the sale to payment. Declining starts a free return. Revised Offer Explained: What Happens If My iPhone Differs explains both choices.
What does the tracker show besides status?
The tracker shows 5 panels besides the status steps:
- Your money: estimated offer, final offer, shipping (free), fees ($0) and the amount received.
- Shipping: the label status and the package tracking link.
- Next step: preparation reminders, such as signing out and erasing.
- Payment: the method, status, reference and timing.
- History: each status change with its date.
Should I create an account?
A free account is optional. It lists every sale in one dashboard, so sellers with several phones or repeat sales do not need to enter each reference. Guest tracking with the reference and email works for any sale without an account.
What if the tracker does not find my sale?
When the tracker does not find a sale, check 3 items: the reference is typed exactly, including the dashes; the email address is the one used for the quote; and the reference begins with SUI-. Copy and paste the reference from the confirmation email to avoid typos. Contact support with the email address used when the sale still does not appear.
How long does each stage take?
Each stage has a typical duration. The table lists them.
| Stage | Typical time |
|---|---|
| Label email | Shortly after the quote |
| Transit | 2–5 business days by ground |
| Received to inspected | 1–2 business days |
| Inspected to paid | 1–2 business days |
| Funds available | Same day for PayPal and Zelle in most cases; 1–3 business days for bank transfer |
How You Get Paid When You Sell Your iPhone: PayPal, Zelle or Bank compares payment timing.
What if the status has not changed for a while?
A status that has not changed is usually waiting on the next event. The table shows when to contact support.
| Status | Contact support when |
|---|---|
| Ship your device | The label email has not arrived after checking spam |
| Ship your device, after drop-off | Tracking shows no movement several business days past the estimate |
| Received | No inspection result after 2 business days |
| Offer confirmed | No payment after 2 business days |
| Paid | Funds have not arrived after the method's usual timing |
Support is available Monday to Friday, 9am to 5pm ET. Contact Us About How to Sell iPhone lists the options.
Can I cancel from the tracker?
A sale can be cancelled before payment by contacting support with the reference, and the phone is sent back. Ownership passes only when payment is sent. Can I Cancel After Shipping My iPhone? explains cancellation.
What happens after the Paid status?
After the Paid status, the sale is complete. The payment reference appears in the payment panel, which helps when matching the deposit in a PayPal, Zelle or bank account. The phone is then refurbished, repaired or recycled. What Happens to Your iPhone After You Sell It explains the next steps for the phone.
How do I track several phones in one sale?
Several phones in one multi-device quote share a batch reference starting with SUI-B, and each phone also has its own line. The tracker shows each phone's inspection result and offer. Phones that match are paid as quoted, and phones that differ receive their own revised amounts.
What does a typical sale timeline look like?
A typical sale follows this timeline from quote to payment, shown as days after the quote for a phone dropped off the next day.
| Day | Event | Tracker status |
|---|---|---|
| Day 0 | Quote accepted, confirmation and label emails | Quote created, then Ship your device |
| Day 1 | Phone erased, packed and dropped off | Ship your device, with carrier tracking active |
| Days 3–6 | Package delivered and logged | Received |
| Days 4–8 | Testing completed | Inspection, then Offer confirmed |
| Days 5–10 | Payment sent | Paid |
The range depends on transit distance, weekends and federal holidays.
Is the tracking page secure?
The tracking page shows sale details only when both the quote reference and the matching email address are entered, so a reference alone does not reveal the sale. Do not share the confirmation email publicly. The tracker never asks for an Apple Account password, a passcode or a card number. A message that asks for those is not from the buyback.
How do I check the tracker on a phone?
The tracking page works in any mobile browser. Open the link in the confirmation email, or visit the tracking page and enter the reference and email address. Bookmark the page to check it during transit and inspection.
What if I shipped without the prepaid label?
A phone shipped without the prepaid label from the quote is not linked to the quote's tracking, so the tracker cannot show its package scans. Contact support with the quote reference and the tracking number from the label used. Always use the label emailed with the quote, because it is free, tracked and linked to the sale.
What if the payment details are wrong?
Wrong payment details, such as a mistyped PayPal email or Zelle phone number, delay payment. Check the payment panel on the tracker before the phone arrives, and contact support with the reference to correct the details. Sellers are responsible for giving correct payment details under the terms of sale. Terms of Service When You Sell iPhone lists the full terms.
Can I track a sale started on another device?
A sale started on a computer can be tracked on a phone, and the reverse, because tracking uses the reference and email rather than the device. A free account adds a dashboard that lists every sale on any device after sign-in.
What should I prepare while the status shows Ship your device?
While the status shows Ship your device, complete 6 steps before drop-off:
- Back up the phone and transfer data to the new phone.
- Unpair any Apple Watch and remove Apple Pay cards.
- Turn off Find My and sign out of the Apple Account.
- Erase all content and settings.
- Remove the case, screen protector and SIM card.
- Pack the phone with padding on every side and attach the label.
How to Prepare Your iPhone to Sell: 9-Step Checklist covers each step in detail.
Does the tracker show photos from inspection?
When testing finds a difference, the revised offer on the tracker and in the email states the reason and includes photos where they help show the issue. A phone that matches the quote moves straight to Offer confirmed without photos.
Can I change my return address during a sale?
Contact support with the quote reference to change the return address before the phone is tested. The address matters only if a revised offer is declined or the sale is cancelled, because returns go to the address on the quote.
Does tracking work for iPad, Mac and Apple Watch sales?
Tracking works the same way for every device sold, including iPads, Macs, Apple Watches and AirPods, with the same reference format and statuses.
Does the tracker show fees?
The tracker's money panel lists shipping as free and fees as $0, so the amount received equals the final offer.
Frequently asked questions about tracking an iPhone sale
How do I track my iPhone sale?
Open the tracking page and enter the quote reference, which starts with SUI-, and the email address used for the quote. The tracker shows the 6 steps from quote to payment, the package tracking link, the offer, the payment details and a history of every status change. A free quote with these details shows the exact offer, which stays valid for 14 days.
Where can I find my quote reference?
The quote reference is in the confirmation email sent right after the quote is accepted, and in the subject line of the shipping label email. It starts with SUI- followed by a date and a 5-character code. Search the inbox for "SUI-" and check spam and promotions folders if it is missing.
What emails will I get when I sell my iPhone?
Expect a quote confirmation, a shipping label email, an arrival email, an inspection result, a payment email and, only if needed, a revised offer or a cancellation notice. Each email includes the quote reference. Adding the sender address to contacts helps the emails reach the inbox. Testing within 1–2 business days of arrival confirms the result before any payment is sent.
How long until my iPhone sale is paid?
Payment is usually sent 1–2 business days after testing, and testing is completed within 1–2 business days of arrival. With 2–5 business days of ground transit, most sales are paid about 1 week after drop-off. PayPal and Zelle funds usually arrive the same day they are sent. Payment follows 1–2 business days after testing, by PayPal, Zelle or bank transfer.
What should I do if my tracking has not updated?
Check the carrier's tracking first, because the sale status updates when the package is logged on arrival. Contact support with the quote reference when tracking shows no movement several business days past its estimate, or when no inspection result appears 2 business days after delivery. Accurate answers in the quote form keep the paid amount equal to the quoted figure.
Sources and references
- Federal Trade Commission (FTC): consumer guidance on selling used devices.
- Zelle and PayPal: payment timing information.
- Federal Reserve: federal holiday schedule for bank processing.